Customer Testimonials

FMI spends a significant amount of time and energy making sure that we are providing our customers with the products and services they need. 

 

Customer Testimonials

Survey Cards

We provide a survey card to every customer that comes to FMI for repair or maintenance of a cab, chassis or body. What follows are a few of the most recent comments we have received from our customers as a result of these surveys.

 

Surveys Returned:  2,527               

Would you recommend FMI to your friends and associates (from all survey cards)?

Yes: 98.4%

 

Favorable Response Rate:

● July 2022: 98.0%

● June 2022: 97.9%

● May 2022: 97.9%

● April 2022: 97.9%

● March 2022: 97.9%

● February 2022: 98%

● January 2022: 98%

● December 2021: 98%

● November 2021: 98%

● October 2021: 98%

● September 2021: 97.9%

● August 2021: 98%

Comments on Cards:

NE Portland

● You always take care of me. Bought a used F-650 to replace a Hino. I appreciate you even more now. (July 2022)

Always on time. (July 2022)

Liz is a gem. (July 2022)

● Great service and fast. (June 2022)

● We loved the report that we get at the end of the service. Loved the smell of popcorn. We really like the clear communication between the service advisor, the tech, and us. (June 2022)

● Really like the overnight service. (May 2022)

● Everything done here at FMI is done well by continuous effort. Exceptional service at FMI. Unusually good and outstanding. (May 2022)

● Great service and fast. (May 2022)

● Great crew. Hope to schedule again soon. (May 2022)

● The accounting department has been very helpful. Outstanding. (April 2022)

● My most recent trip in was so easy. Lawrence was very helpful. (April2022)

● They did a great job! (April 2022)

● Another fantastic job! (March 2022)

● Thank you so much - got me up and running same day. Thank you! (March 2022)

● Liz is great! (February 2022)

● Tony called and explained that a mistake was made and apologized.  That went far with me. (December 2021)

● Nobody beats FMI when it comes to getting a tired truck back on the road. (October 2021)

● Your team is johnny on the spot - always! (September 2021)

● Andy was good to work with. (August 2021)

 

Body & Equipment

● Great service and fast. (July 2022)

● Consistently quality work at both locations. Always doing more than minimum. (June 2022)

● Always great service. (May 2022)

● Thanks for great service. (April 2022)

● Thank you very much. Got our truck fixed and back up and running. (April 2022)

● Had our truck done early. Thank you! Charlie is awesome. (April 2022)

● I was so happy to have my roll up door fixed. Great job! (March 2022)

Thank you! (February 2022)

● Quick appointment and service. Very helpful (February 2022)

● You guys always do a great job for me.  Thank you so much! (December 2021)

● Charlie was great - got it done - no downtime. (August 2021)

● We will use FMI for repairs on our other trucks as needed. (June 2021)

Clackamas

● Brandon and Chris are some of the best customer service people I have ever worked with. (July 2022)

● Great communication. (June 2022)

● Friendly, helpful staff. (May 2022)

● Always a pleasure. Nice to get great communication. (April 2022)

● Everything was excellent. Nice service. (April 2022)

● I am very pleased. Clackamas staff is friendly and their smiles make me want to go back soon. (April 2022)

● Nothing could be better. (March 2022)

● Brandon and Chris are awesome. I couldn't ask for better customer service. (July 2021)

● I really appreciate the prompt attention that we received and the courteousness. (September 2020)

● You got me in and out in a very timely manner. Everyone was polite and happy – you don’t see that a lot. (April 2020) 

Eugene 

● As usual, excellent service. (July 2022)

● Kam is always great to work with when I call and bring in my vehicles, and he is one of the reasons I keep coming back. (June 2022)

● This experience was an absolute pleasure. (May 2022)

● Very clear description of work needed. (May 2022)

● As always, awesome customer service! (February 2022)

● Excellent service! (February 2022)

● Very nice employees and helpful. (May 2021)

● Everyone has always been helpful and courteous! Great people, great service! (January 2021)

● Everything was exceptionally done very well. Keep up the good work. (January 2021)

Social Testimonials

Email Testimonials

"I have dealt with trucks and truck dealers for years and FMI has the best service, by far, of any company I have dealt with.

(Portland service customer)

"It was a great experience at FMI. I am super satisfied.

(Eugene Service Customer)

 

"Thank you for the professional and courteous assistance you provided me in replacing an engine. You provided me with the good used engine I requested. I plan to promote FMI’s excellent customer service whenever possible."

(Alaska parts customer)

"Thank you everyone!  I don’t know where I’d be without you for the last decade!"

(Portland Service Customer)

 

"I am writing to thank you for the repair work that your shop performed on our truck...we are happy to report that FMI was fast and friendly and we did not lose any time doing our daily pickups.

(Portland service customer)

"I like going to the dealership.  They are friendly, knowledgeable and my treatment from them is good."

(South Service Customer)

 

"I have been in the trucking industry for 30 years and by far FMI is the best shop I have ever been to.  Everyone is friendly, nice and congenial.  I cannot say enough good about FMI and the staff.  Everyone is super nice!

(Portland service customer)

"I appreciate FMI picking up and returning my truck. This saves me time in scheduling an appointment and getting an employee to take in the truck and pick it up."

(Portland Service Customer)

 

"We had a problem with one of our Hino's.  I spoke with the service foreman and a technician and both of these guys were very, very knowledgeable and helpful to help me find a wiring problem.  I got the problem fixed because the technical support I got from FMI was right on.  I take my hat off to your service-parts-body shop and the sales team for all the help they have given me.  You guys are the greatest!!!"

(Boston sales and parts customer)