Customer Testimonials

FMI spends a significant amount of time and energy making sure that we are providing our customers with the products and services they need. 

 

Survey Cards

We provide a survey card to every customer that comes to FMI for repair or maintenance of a cab, chassis or body. What follows are a few of the most recent comments we have received from our customers as a result of these surveys.

 

Surveys Returned:  2,267               

Would you recommend FMI to your friends and associates (from all survey cards)?

Yes: 98.5%

 

Favorable Response Rate:

● December 2020: 97.9%

● November 2020: 97.9%

● October 2020: 97.9%

● September 2020: 97.8%

Comments on Cards:

NE Portland

● Quality parts and service. Fast and friendly service. Fixed trucks right and quick! (December 2020)

● Great job following COVID-1p protection protocols. Service went very smooth and very quickly (November 2020)

● Liz was very helpful, as usual. (October 2020)

● Awesome service. We will return with any repairs in the future. (September 2020)

● FMI always takes good care of our company vehicles.  Happy, friendly employees giving great service. (August 2020)

● Friendly people, great service.  Stay steady with that! (July 2020)

● Communication was very nice! Andy did great! (June 2020)

● Bogdan was awesome! Emailed me what I needed done with estimates. Will be back! (May 2020)

 

Body & Equipment

● Keep up the good work! (October 2020)

● Charlie quickly made an appointment for our spill response truck and staff promptly fixed the trucks liftgate. Liftgate has never worked better! (August 2020)

● Charlie is awesome. He always goes above and beyond.  We'll keep coming back! (July 2020)

● Charlie and Greg were spot on – great crew.  The liftgate install was perfect! (May 2020)

 

Clackamas

● I really appreciate the prompt attention that we received and the courteousness. (September 2020)

● You got me in and out in a very timely manner. Everyone was polite and happy – you don’t see that a lot. (April 2020)

● Everyone is super nice and friendly.  I didn’t feel like anyone pushed service on me.  Very honest. (January 2020) 

Eugene 

● I appreciate the evaluation and recommendations on our truck. Paul was very good at explaining repairs and communication. (September 2020)

● Exceptionally good updates on service such as oil change, tranny changes, etc.  Very good! (July 2020)

● Outstanding customer service. (May 2020)

● Staff are very professional and courteous (August 2020)

Social Testimonials

Email Testimonials

"I have dealt with trucks and truck dealers for years and FMI has the best service, by far, of any company I have dealt with.

(Portland service customer)

"It was a great experience at FMI. I am super satisfied.

(Eugene Service Customer)

 

"Thank you for the professional and courteous assistance you provided me in replacing an engine. You provided me with the good used engine I requested. I plan to promote FMI’s excellent customer service whenever possible."

(Alaska parts customer)

"Thank you everyone!  I don’t know where I’d be without you for the last decade!"

(Portland Service Customer)

 

"I am writing to thank you for the repair work that your shop performed on our truck...we are happy to report that FMI was fast and friendly and we did not lose any time doing our daily pickups.

(Portland service customer)

"I like going to the dealership.  They are friendly, knowledgeable and my treatment from them is good."

(South Service Customer)

 

"I have been in the trucking industry for 30 years and by far FMI is the best shop I have ever been to.  Everyone is friendly, nice and congenial.  I cannot say enough good about FMI and the staff.  Everyone is super nice!

(Portland service customer)

"I appreciate FMI picking up and returning my truck. This saves me time in scheduling an appointment and getting an employee to take in the truck and pick it up."

(Portland Service Customer)

 

"We had a problem with one of our Hino's.  I spoke with the service foreman and a technician and both of these guys were very, very knowledgeable and helpful to help me find a wiring problem.  I got the problem fixed because the technical support I got from FMI was right on.  I take my hat off to your service-parts-body shop and the sales team for all the help they have given me.  You guys are the greatest!!!"

(Boston sales and parts customer)

3 Locations to serve you!
Locations & Hours

FMI North

8305 NE MLK Jr. Blvd.

Portland Oregon 97211

PARTS & SERVICE OPEN

7:00 AM to Midnight (M-F)

8:00 AM to 4:00 PM (SAT)

FMI South

11857 SE Hwy 212

Clackamas Oregon 97015

OPEN 7:30 AM to 5:00 PM (M-F)

Customer Resources

FMI Eugene

1230 S Bertelsen Road

Eugene Oregon  97402

OPEN 7:30 AM to 5:00 PM (M-F)

BEND Service & Warranty Center

710 NE 1st St.

Bend, Oregon 97701

OPEN 8:00 AM to 5:00 PM (M-F)

Informational Videos

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