Customer Testimonials

FMI spends a significant amount of time and energy making sure that we are providing our customers with the products and services they need. 

 

Customer Testimonials

Survey Cards

We provide a survey card to every customer that comes to FMI for repair or maintenance of a cab, chassis or body. What follows are a few of the most recent comments we have received from our customers as a result of these surveys.

 

Surveys Returned:  2,378               

Would you recommend FMI to your friends and associates (from all survey cards)?

Yes: 98.6%

 

Favorable Response Rate:

● August 2021: 98%

● July 2021: 98%

● June 2021: 97.9%

● May 2021: 97.9%

● April 2021: 97.9%

● March 2021: 97.9%

● February 2021: 97.9%

● January 2021: 97.9%

Comments on Cards:

NE Portland

● Always been treated like a valued customer. (July 2021)

● FMI hit another home run. As usual. (March 2021)

● Liz always does such a great job for me when we need help. Always calls me back. Love it!! (February 2021)

● Quality parts and service. Fast and friendly service. Fixed trucks right and quick! (December 2020)

● Great job following COVID-1p protection protocols. Service went very smooth and very quickly (November 2020)

● Awesome service. We will return with any repairs in the future. (September 2020)

● FMI always takes good care of our company vehicles.  Happy, friendly employees giving great service. (August 2020)

● Communication was very nice! Andy did great! (June 2020)

● Bogdan was awesome! Emailed me what I needed done with estimates. Will be back! (May 2020)

 

Body & Equipment

● We will use FMI for repairs on our other trucks as needed. (June 2021)

● You guys are always great. Thank you so much for the amazing work always. (April 2021)

● Keep up the good work! (October 2020)

● Charlie quickly made an appointment for our spill response truck and staff promptly fixed the trucks liftgate. Liftgate has never worked better! (August 2020)

● Charlie is awesome. He always goes above and beyond.  We'll keep coming back! (July 2020)

● Charlie and Greg were spot on – great crew.  The liftgate install was perfect! (May 2020)

 

Clackamas

● Brandon and Chris are awesome. I couldn't ask for better customer service. (July 2021)

● I really appreciate the prompt attention that we received and the courteousness. (September 2020)

● You got me in and out in a very timely manner. Everyone was polite and happy – you don’t see that a lot. (April 2020)

● Everyone is super nice and friendly.  I didn’t feel like anyone pushed service on me.  Very honest. (January 2020) 

Eugene 

● Very nice employees and helpful. (May 2021)

● Everyone has always been helpful and courteous! Great people, great service! (January 2021)

● Everything was exceptionally done very well. Keep up the good work. (January 2021)

● I appreciate the evaluation and recommendations on our truck. Paul was very good at explaining repairs and communication. (September 2020)

● Exceptionally good updates on service such as oil change, tranny changes, etc.  Very good! (July 2020)

● Outstanding customer service. (May 2020)

● Staff are very professional and courteous (August 2020)

Social Testimonials

Email Testimonials

"I have dealt with trucks and truck dealers for years and FMI has the best service, by far, of any company I have dealt with.

(Portland service customer)

"It was a great experience at FMI. I am super satisfied.

(Eugene Service Customer)

 

"Thank you for the professional and courteous assistance you provided me in replacing an engine. You provided me with the good used engine I requested. I plan to promote FMI’s excellent customer service whenever possible."

(Alaska parts customer)

"Thank you everyone!  I don’t know where I’d be without you for the last decade!"

(Portland Service Customer)

 

"I am writing to thank you for the repair work that your shop performed on our truck...we are happy to report that FMI was fast and friendly and we did not lose any time doing our daily pickups.

(Portland service customer)

"I like going to the dealership.  They are friendly, knowledgeable and my treatment from them is good."

(South Service Customer)

 

"I have been in the trucking industry for 30 years and by far FMI is the best shop I have ever been to.  Everyone is friendly, nice and congenial.  I cannot say enough good about FMI and the staff.  Everyone is super nice!

(Portland service customer)

"I appreciate FMI picking up and returning my truck. This saves me time in scheduling an appointment and getting an employee to take in the truck and pick it up."

(Portland Service Customer)

 

"We had a problem with one of our Hino's.  I spoke with the service foreman and a technician and both of these guys were very, very knowledgeable and helpful to help me find a wiring problem.  I got the problem fixed because the technical support I got from FMI was right on.  I take my hat off to your service-parts-body shop and the sales team for all the help they have given me.  You guys are the greatest!!!"

(Boston sales and parts customer)